Frequently Asked Questions
Frequently Asked Questions
1. What types of payments do you accept?
2. When should I reserve the items I am interested in?
According to industry standards, our prices are very low for such a quality product. We deal in volume and are able to offer exceptional prices. However, we tend to book up quickly on popular colors and weekends. To secure your desired color - reserve as soon as possible. You can call or email us to check availability prior to booking. Early Bird discounts apply to orders reserved 9 months or more prior to event date.
3. Can I add more items closer to the date?
Yes we can handle most last minute additions. All items are subject to availability. The sooner you make the additions, the greater possibility your color scheme is still available. We can also create more custom items if we have completely booked up - surcharge will apply. Initial orders within one month are not charged 25% mark up - subject to availability.
4. What material are the chair covers made of?
Our standard covers are made of polyester. This is the normal material used for chair covers as polyester is known as a durable material prone to resist wrinkles. We also carry satin, taffeta, velvet, crushed velvet, damask, organza, lace, chiffon, leather, embroidered organza, and dupioni silk.
5. Do I need to order the peg votive with the candelabras?
No - you can use taper candles in our candelabras. You can also provide your own peg votives. We provide the rentals of the peg votive as a service to reduce expenses and fire permits/requirements associated with the elegant candelabras - just pop in tea lights and they're ready to go. Many facilities do not allow the open flame of a taper candle.
6. What is the difference between the overlays and tablecloth sizes?
Some people call overlays the linen that lies on top of the tablecloth - others call that linen a tablecloth on top of a tablecloth. We will call them all tablecloths/overlays and let you use them and refer to them as you desire. We have many different materials and sizes. See theTABLECLOTHS/OVERLAYS page for more information. If you want the layered look, you would use larger linen on the bottom and a smaller one on top. They also create interesting looks and clean lines on square tables. Use a combination of sizes to create a great layered look.
7. How easy is it to set up?
Incredibly easy. The covers easily slip over the chairs and the accessory is applied on top. For further ways to tie items, visit our EASY SET UP page.
8. Do I have to wash the chair covers?
Absolutely not. All of our chair covers are washed and processed after each rental. You pick them up clean and on hangers or shipped clean and folded. You do not need to wash them after use. Simply put the covers, accessories and hangers in the bags or boxes for return. Any wet items should be aired out. Our success and low prices are based on the volume of business we do - as a result of our good service and many referrals.
9. How are the chair covers packaged when I get them?
If you are having them delivered or picking them up, they will be on hangers, pre-counted and ready to go. We will ask that you or your designated party sign for them at pick-up. If they are mailed to you, the covers will be folded and shipped in boxes.
10. Do you have chairs to fit the covers?
We have 20 different covers that fit practically any chair - including those with arms. Most rental companies carry cafe or folding chairs. We offer Chiavari chairs with a variety pad covers and ties. Many ceremony locations carry folding chairs. We also carry childrens chairs $3 and the chaircovers to fit the little chairs – see chaircover page. These little chairs can be shipped nationwide.
11. Do you remove the covers?
You can hire us locally to come out after the event and remove the covers and return them to our facility. Many clients save money by removing the items and putting them in our laundry bags and returning the next day. Another option is next day pick up or round trip shipping.
12. Do you require a security or cash deposit?
No. We understand that all of your cash may be needed and cannot be tied up in security deposits. We only require a completed contract and a credit card on file to verify and secure the return of the items.
13. My guest count keeps changing. How many covers should I reserve now?
This is one of most common questions associated with an event. While we can't be sure how many people will actually attend until the day of the event. This presents problems with the cake, the party favors, tables, catering, linens, chair covers, beverages, flowers, etc. It is the very frustrating part of the planning process. We do what we can to accommodate you.
Please order the minimum you think you will need. You can always add up to 1 month prior without penalty (only 25% mark up within one month). Sorry, we do not allow deductions as our prices are very low and we sell out every weekend. If we allowed deductions, this would cause our prices to inflate - luckily the prices are very low so paying for a few extra isn't as painful as some companies that charge double -even triple our prices.
14. Do I have to put them back on the hangers?
No simply pack the chair covers, accessories and hangers in the bags that are provided.
15. I am an industry professional. Do you offer any discounts for my clients?
We work with many industry professionals to offer quality products to their clients at exclusive and reasonable prices. Please complete information on the Industry professionals section of the REQUEST A QUOTE page and a manager will contact you.
Event Pro Link
16. How can I save money on my linens?
We understand that you have a budget to work within. Our company is built on the desire to provide elegant decor at reasonable prices. We have products and services to fit all budgets. We offer complete product, delivery, set-up, removal and return. However, to save you money, you can pick and choose what services you would like to do yourselves to stay within your budget. Some clients elect to pick them up and return them and just hire us to set-up. Other clients elect to pick-up, set-up and return themselves creating the greatest savings available. We have had clients that just hire us to deliver, or just to remove and return the items. We can send you various quotes to see what option accommodates you best.
17. What if I or my guests spill foods, drinks or something on the linens?
First and foremost, we expect reasonable wear-and-tear on our product. We have been in the industry for a long time and have the experience to remove most food and beverage products. Be sure to air out any linen that is wet before packing. We offer a damage waiver that covers the most common damages to linens.